Protecting your personal information at Jalevo is our top priority. This page explains — in plain English — exactly what data we collect, where it is stored, and who can access it.
How Jalevo Protects Your Data – Six Core Principles
All your data at Jalevo is encrypted with 256-bit SSL technology. No third party can read your information as it travels from your browser to our servers.
Jalevo never sells your personal data to third parties. Your name, phone number, and email address are never shared with any advertising or marketing companies.
Member data is stored in secure data centers where unauthorized access is blocked at both physical and digital levels. Regular backups and audits are conducted.
Jalevo only collects the information that is genuinely necessary to operate its services. We never ask for data we don't need, and you can request deletion at any time.
If you no longer wish to receive promotional emails or SMS, you can turn them off at any time in your settings. Opting out will not affect essential transactional messages.
Jalevo's data protection measures are regularly audited by independent third-party security specialists. Any vulnerabilities identified are addressed immediately.
Jalevo's Privacy Policy ("Policy") explains how we collect, process, store, and protect the data of users on the jalevo.click website and its associated mobile applications.
By creating an account or using the Jalevo platform, you agree to this Privacy Policy. We believe you have the right to know what happens with your data — which is why this policy is written in plain, straightforward language rather than complex legal jargon.
In brief: Jalevo keeps your data secure, never sells it, and uses it solely to provide you with our services. Read on to learn more.
Jalevo only collects the information needed to provide its services, verify identity, and maintain security. The table below outlines the types of data we collect and the reasons for doing so:
| Data Type | What's Included | Why We Collect It |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Age and identity verification, AML compliance |
| Contact Information | Email address, mobile number, current address | Account communications, transaction confirmations |
| Financial Information | BKash/Nagad number, transaction history | Deposit & withdrawal processing |
| Activity Data | Gaming history, betting records, and login timestamps | Responsible gaming monitoring and fraud prevention |
| Device Information | IP address, browser type, device ID | Security verification and technical support |
If Jalevo ever needs to collect information beyond the above, the reason will be clearly explained and your consent will be obtained.
Jalevo uses the information it collects solely for the purposes listed below. It is never used for anything beyond these:
Please Note: Jalevo never uses your personal information for advertising, market research, or any commercial purpose without your knowledge.
Jalevo does not sell or rent your data to third parties. However, limited information may be shared in specific circumstances necessary to operate our services:
In all of the above cases, confidentiality agreements are in place with third parties. They may only use the data they receive for the specific purpose for which it was shared.
In the event of a future change in ownership or merger, member data may be transferred. However, the protections set out in this policy will remain in effect under the new ownership, and you will be informed in advance.
The Jalevo website and app use cookies and similar technologies to help improve your experience.
You can disable cookies from your browser settings, but turning off essential cookies may cause certain Jalevo features to stop working. On the mobile app, cookie settings can be managed through the app's privacy menu.
Jalevo retains your data only for as long as necessary. Once the retention period expires, it is securely deleted:
After the applicable retention period, Jalevo securely deletes or anonymizes your data so that your identity can no longer be traced in any way.
You have specific rights regarding your personal data on Jalevo. To exercise any of these rights, contact us at support@jalevo.click:
You can request a copy of all the information Jalevo holds about you. This will be provided within 30 days.
You can correct any inaccurate or outdated information. Most details can be updated directly from your account settings.
You may request deletion of your data when closing your account. Please note that certain data must be retained for a specified period due to legal obligations.
You can request your gaming history and account data in a downloadable format.
You can object to marketing communications or certain types of data processing.
You can request that we limit how your data is processed in certain circumstances.
Email us at support@jalevo.click or reach out via live chat. After your identity is verified, we typically respond within 7–30 business days.
Jalevo is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.
Our age verification process during registration prevents anyone under 18 from creating an account. However, if a minor's data enters our system for any reason and we are notified of this, the account will be closed immediately and all collected data will be deleted.
If your child has accidentally registered on Jalevo, please notify us immediately at support@jalevo.click. We will act promptly and permanently delete all associated data.
Jalevo may update this Privacy Policy to reflect changes in technology, legislation, or our services. When changes are made:
Previous versions of this policy are kept in Jalevo's document archive. You can request access to an older version at any time by contacting support.
For any questions, concerns, or complaints regarding this Privacy Policy, please contact the Jalevo support team. We are ready to assist you in English.
Response Time: Privacy-related requests typically receive an initial response within 3 business days and are fully resolved within 30 business days.
Sharing personal information online is a matter of trust. Jalevo takes that trust very seriously. Every day, thousands of people provide Jalevo with their name, mobile number, and banking details – and to us, that information is far more than just data. It represents each person's privacy and the confidence they've placed in us.
Jalevo's data protection practices meet international standards. Our 256-bit SSL encryption means that all information travelling between your browser or phone and our servers is completely unreadable to anyone intercepting it – much like a letter locked inside a safe that no one can open in transit. This is the same technology used by the banking industry.
Our data centre security goes beyond the digital — physical access is equally protected. No unauthorised person can enter the facility. All data stored on our servers is individually encrypted, meaning that even if someone gains server access, the data remains unreadable without the correct key.
Jalevo will never ask for your password or payment PIN over the phone or by email. If anyone claims to be from Jalevo and requests this information, it is a scam. Please contact our support team immediately if this happens.
We analyse your betting and gaming history to monitor responsible gaming. If we notice unusually high-frequency play or significant losses, our team will reach out proactively to offer support. This data is never used for advertising or against your interests.
Each year, Jalevo engages independent security experts to conduct a full audit of our systems. They identify potential vulnerabilities, and our tech team resolves them. This level of transparency is a core part of our commitment to your privacy.
Your data at Jalevo represents your trust in us. Protecting that trust is our highest responsibility.
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